Warranties
GENERALITIES
Home Refinements may at its sole option, repair, replace or make appropriate adjustments to the Product or components proven to be defective in order to restore to good working condition. In no event, even if Product or components are found to be defective, shall Home Refinements’ liability exceed the price paid for the Product. Home Refinements reserves the right to inspect the installation prior to the replacement or repair of the Product or its component parts. Home Refinements may at its discretion require pictures prior to analyzing a claim. This limited warranty is null and void if the Product or components have been repaired, altered or modified other than by Home Refinements or under its supervision. This limited warranty replaces any and all other warranty, expressed or implied, including implied warranties of merchantability or fitness for a particular purpose. Laws governing product warranties may vary from one state or province to another. This warranty is not intended to contravene to the public order and shall not be so interpreted. This limited warranty extends only to the original owner/end user in residential applications and is not transferable to any subsequent purchaser. In the event of a warranty claim, original proof of purchase (sales receipt) will be required. Shipping and handling costs (for returning the product or components for repairs or to replace product or components) are not covered under this limited warranty. Also excluded from this limited warranty is any labor, workmanship or other costs incurred in connection with the Product or components removal, repairs, replacement, adjustment, or installation and any incidental or consequential damages.
ATTENTION > Warranty will be null and void for any damage resulting from installation not respecting the instructions and Home Refinements will not be held responsible for any costs incurred. In the event of a limited warranty claim, original proof of purchase will be required – save original sales receipt.
OUTDOOR KITCHEN CABINETS
Home Refinements offers a LIFETIME limited warranty against any manufacturing or materials defect on all outdoor kitchen stainless steel products, provided that the Client, or the final user, makes a
normal, residential and reasonable use of the products. Home Refinements do not warrant defects or damage caused by improper installation.
Home Refinements offers a TWO (2) YEAR limited warranty against any manufacturing or materials defect on all hardware products (slides, hinges, etc.), provided that the Client, or the final user,
makes a normal, residential and reasonable use of the products.
Home Refinements offers ONE (1) YEAR limited warranty against any manufacturing or materials defect on all electronic or lighting components, options and accessories provided that the Client, or the final user, makes a normal, residential and reasonable use of the products.
Home Refinements offers a prorated TEN (10) YEAR limited warranty against peeling, cracking and chalking of the coating on painted surfaces following the original date of purchase. During the first THREE (3) years of the life of the product, Home Refinements will cover one hundred percent (100%) of the cost of the product warranty (excluding any labor). Beginning on the third anniversary of the installation of the painted product, Home Refinements reduces its warranty coverage gradually until the end of the coverage period. The table below illustrates the warranty coverage:
|
YEAR |
% COVERED BY |
|
0-3 |
100 |
|
3-5 |
50 |
|
5-10 |
25 |
EXCLUSIONS : this warranty explicitly excludes the following elements:
- Chemical or natural surface corrosion (namely because of salt water);
- Color change or fading;
- Scuffs or scratches;
- Damage caused by misuse, abnormal or abusive use or negligence;
- Damage caused during transportation;
- Damages caused by environmental factors;
- Commercial use of the products;
- Defect or damage caused by an improper installation;
- Bumps or deformation caused by the impact of any object;
- Normal wear;
- Installation, maintenance or care related problems.
KAMADO STYLE CHARCOAL GRILL
Home Refinements offers a limited LIFETIME warranty against defects in material and workmanship on all ceramic parts of the charcoal grill. This warranty is limited to defects or damage resulting from normal residential use. The warranty does not cover damage due to normal wear and tear, such as scratches, dents, dings, chips or minor cosmetic cracks since these cosmetic changes do not affect the performance of the grill. Home Refinements does not warrant any defects or damage caused by improper installation.
Home Refinements offers a ONE (1) YEAR limited warranty against defects in material and workmanship on all metal, cast iron, wood (handle), and accessories. This warranty is limited to defects or damage resulting from normal residential use. The warranty does not cover cosmetic or color changes, weathering or cracking that do not compromise the product performance nor structural integrity. Home Refinements does not warrant any defects or damage caused by improper installation.
WARRANTY EXCLUSIONS: this warranty explicitly excludes the following elements:
- Scuffs or scratches, dents, knocks, chips, cracks or crazing that do not affect grill performance;
- Damage or oxidation caused by high temperatures, humidity, chlorine or any other chemical product;
- Damage caused by misuse, abnormal or abusive use or negligence;
- Damage caused during transportation;
- Damage caused by environmental factors;
- Commercial use of the products;
- Defect or damage caused by an improper installation;
- Bumps or deformation caused by the impact of any object;
- Normal wear and tear;
- Installation, maintenance or care related problems.
REFRIGERATORS
Home Refinements offers a 42 MONTHS (3.5 YEAR) warranty against any manufacturing or materials defect as well as on the cooling system (compressor and evaporator) for Home Refinements refrigeration products, provided that the Client or end user makes a normal, residential, and reasonable use of the products.
EXCLUSIONS: This warranty explicitly excludes the following elements:
- Chemical or natural surface corrosion (especially due to saltwater)*;
- Scuffs or scratches;
- Damage caused by misuse, abnormal or abusive use, or negligence;
- Damage caused during transport;
- Damage caused by environmental factors;
- Commercial use of the products;
- Defects or damage caused by improper installation;
- Dents or deformations caused by the impact of any object;
- Normal wear and tear;
- Installation, maintenance, or care-related problems.
STAINLESS STEEL SINKS
Home Refinements offers a limited LIFETIME warranty on the fixed components of its stainless steel sinks, ensuring them against defects of material and workmanship. This warranty is limited to defects or damages resulting from a normal residential use. Home
Refinements will not be held responsible for defects or damages caused by improper installation.
EXCLUSIONS : this warranty explicitly excludes the following elements:
- Surface corrosion (chemical or natural);
- Scuffs or scratches;
- Misuse, abnormal, negligent or abusive use;
- Dents, deformations caused by the impact of any object;
- Common signs of wear and tear;
- Improper installation, care and/or maintenance;
- Commercial use;
- Environmental factors causing damages;
- Shipping or freight damages.
FIRECLAY SINKS
Home Refinements offers a limited ONE (1) YEAR warranty following the purchase date against manufacturing defects and a limited TEN (10) YEAR warranty following the purchase date against fading/staining on its fireclay sinks. This warranty is limited to defects or damages resulting from a normal residential use. Home Refinements will not be held responsible for defects or damages caused by improper installation.
ATTENTION > Due to manufacturing process, a fireclay sink is subject to dimensional variations of ±3/16’’. No cut out template is provided, we recommend cutting the countertop only after measuring the sink. A custom cabinet with reinforced support is required for installing a fireclay sink.
EXCLUSIONS : this warranty explicitly excludes the following elements:
- Misuse, abnormal, negligent or abusive use;
- Scratches, chips or dents (reported following installation) – Please inspect sink carefully prior to installation;
- Use of abrasives and/or chemicals (such as undiluted bleach);
- Common signs of wear and tear;
- Improper installation, care and/or maintenance;
- Commercial use;
- Environmental factors causing damages;
- Shipping or freight damage.
FAUCETS
Home Refinements offers a limited ONE (1) YEAR warranty on its faucets following the purchase date against manufacturing defects. A limited LIFETIME warranty is offered on the ceramic cartridge as well as for flexible hoses. This warranty is limited to defects or damages resulting from a normal residential use. Home Refinements will not be held responsible for defects or damages caused by improper installation.
EXCLUSIONS : this warranty explicitly excludes the following elements:
- Misuse, abnormal, negligent or abusive use
- Dents, deformations caused by the impact of any object
- Use of chemicals that alter the aspect of the faucet
- Common signs of wear and tear (reported after installation) – Please inspect the faucet carefully before installation
- Improper installation, care and/or maintenance
- Commercial use
- Environmental factors causing damages
- Shipping or freight damage
ACCESSORIES
Home Refinements offers a limited ONE (1) YEAR warranty following the purchase date for all mobile parts, options and accessories against defects of material and workmanship. This warranty is limited to defects or damages resulting from a normal residential use. Home Refinements will not be held responsible for defects or damages caused by improper installation.
EXCLUSIONS : this warranty explicitly excludes the following elements:
- Surface corrosion (chemical or natural);
- Scuffs or scratches;
- Misuse, abnormal, negligent or abusive use;
- Dents, deformations caused by the impact of any object;
- Common signs of wear and tear;
- Improper installation, care and/or maintenance;
- Commercial use;
- Environmental factors causing damages;
- Shipping or freight damage.